Our Enthusiasm is catching and it spreads to every corner of our company, especially to our Customer Service department. When you shop with us you not only get terrific products, you get our commitment to stand behind and support every product we sell. So whether it's a package damaged in shipping or any other problem, give us a call or send us an E-mail. Our Customer Service Representatives are enthusiastically waiting to offer you the assistance that you need.
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It's fair to say that the last 20 years have marked the blooming of the American consumer's love affair with wine. In 1979, almost all the wine sold in this country came with screw caps, California wine came in jugs, and wine collectors were an elite few. And a young couple with a modest ambition to leave the New York City rat race and start their own business in the suburbs was taking a gamble when they bet that there were enough other wine enthusiasts to support a direct mail venture selling wine paraphernalia.
Today, the company they started has published more than 300 million catalogs, and has been a pioneer not only in bringing wine-service products to a broad market but in providing widespread consumer access to wine preservation, wine storage, and electronic commerce.
You must be completely satisfied with your purchase, or simply return the item within 30 days for a quick exchange, refund or credit. We only ask that you return the merchandise in new condition, in original boxes with your receipt. Sorry, no returns on cigars, videotapes, personalized items, CDs, software, food.
Our Showroom Location:
103 Fairview Park Drive
Elmsford, NY 10523
Shipping charges are determined by the total value of your order. Certain oversized and heavy items do not apply;
in these cases shipping charges are indicated in the item description. All shipping is subject to verification.
Items ordered together are not necessarily shipped the same day.
We will notify you of any delay beyond 20 days. Daytime phone number and e-mail address required.
We are so confident of this that if you ever see the same item advertised for less, just send us a copy of the advertisement within 30 days of your purchase and we will refund the difference.
Warranty Policy
The Wine Enthusiast companies in agreement with our manufacturers' warranties all wine cellars to be free from defects due to workmanship or material under normal use and service for a period of (1) year from receipt for both parts and labor.
NEW UNITS ONLY
The Wine Enthusiast companies warrants the compressor to be free from defects due to workmanship or material under normal use and service for a period of (5) years from receipt.
If your wine cellar is not operating within the Manufacturers' specifications, the Wine Enthusiast and or the Manufacturer reserves the right to repair or replace the wine cellar. The Wine Enthusiast may request the consumer to contact a local refrigeration company to service the wine cellar. All cost for labor and materials is covered for 1 full year from date of receipt.